Partners - Pivot Point

"The role of Change Management is the transformation of chaotic inconvenience into a manageable process first within the individual and then collectively within the organization."

~Victoria Grady, PhD

The Loss of Effectiveness (LOE) Index is a quantitative individual assessment tool which assists in the change management process by bridging the disconnect between the organization and its employees. The LOE Index focuses on the employees and the factors inherent in change by identifying those behaviors, perceptions, and attitudes that emerge in organizations in response to change. These include decreased productivity, decreased morale, decreased motivation, increased conflict, increased absenteeism, and increased turnover. This enables the organization to identify emerging symptoms, and react and plan efficiently to the impact of the change. A significant number and/or intensity of symptoms will negatively impact the overall performance (effectiveness) of an organization and lead to the development of an organizational LOE.

The LOE Index contains 54 questions which identify and measure the intensity of the symptoms that emerge during the change project. The average time to complete the survey is between 14-16 minutes. Each individual's results are compiled into a collective report that provides a snapshot of the organization. The initial assessment is done before the change is implemented. This forms the baseline for evaluating the current overall "change health" of the organization and is a reference for all future results. The LOE Index is most effective when it is first administered prior to the implementation of the anticipated change project. It can then be administered intermittently, at set intervals, or before-during-after each change initiative. The reiterative administration of the LOE Index provides the organization with continuous information and flexibility to re-evaluate the success of the organizational change initiative.

For more information on the LOE Index click on the contact tab and we will gladly send you more information.